Delivery & Returns

UNITED KINGDOM SHIPPING RATES

You will be able to select your delivery at the checkout.

international SHIPPING RATES

RETURNS

Returns

Cheekfrills has an easy return policy, for care-free shopping. We accept all returns within 28 days, starting from the day you receive your order. Returned items must be in their original condition including their packaging, tags and must be unwashed, unworn and unaltered in any way.

Return costs are free if you are shopping from the UK. Return costs are not covered by Cheekfrills for returns from the rest of the world.

If you are not satisfied with your order you may wish to return items. Your refund will be credited to the original purchaser's payment card or PayPal account within 10 days after we’ve received your package. During sale periods this might take longer. Unfortunately, it is not possible to exchange items.

If you have any problems or need help with your returns please contact returns@cheekfrills.com

UK Returns

Please follow instructions on our online returns portal to print your pre-paid postage returns label if returning from the UK. You can begin the returns process here https://return.clicksit.com/shop/Cheekfrills-knickers

How do I use the returns portal?

• Enter your order number and email address in the required fields and click Start
• Follow the instructions and select the items you want to return
• You will receive a confirmation email with the shipping guidelines once the return request is approved
• Take your parcel into any post office - Don’t forget to keep your proof of postage until your return has been processed.

What items are returnable?

You can return your items within 28 days of receipt of your shipment

Non-refundable Items:

• Personalized items
• E-Gift Cards/Keepsake Gift Cards
• Worn or laundered garments/garments with hangtags removed  (Tip: to ensure proper hygiene, please wear your own underwear beneath the try-on item. Also, please avoid wearing perfume or deodorant as these can leave marks or scents, which may make the item non-returnable.)

Are there any charges for return?

• There are no charges for return
• Original shipping charges are non-refundable

How soon will I get my refund?

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• If the return is approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.

International Returns

Unfortunately, the cost of international returns is not covered by Cheekfrills. If returning from outside the UK, we recommend you use a trusted courier service with a track and trace code. If parcels get lost during transport without having a track and trace code Cheekfrills is not responsible for any losses.

Please repackage the items to be returned and send to the below address:

Cheekfrills Returns,

RH&D Storage

2 Ledson Rd,

Wythenshawe,

Manchester

M23 9GP