Delivery & Returns
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Royal Mail - 1st Class Signed For - £4.35 Royal Mail - 2nd Class Signed For - £3.90
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INTERNATIONAL SHIPPING RATES
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International Mail Service |
Estimated Delivery |
Price |
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Europe |
3-4 working days tracked & signed for |
£8.95 |
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Europe - large parcels over 3kg
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3-4 working days tracked & signed for |
£10.00 |
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USA & Canada
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5-7 working days tracked & signed for |
£12.50 - £18.70 depending on parcel size & weight |
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China
*Up to 3kg |
6-7 working days tracked and signed for |
£23.00 |
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Australia ***Large parcels over 750g calculated at checkout
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5-6 working days tracked and signed for |
£12.50 parcels up to 750g* |
Returns
Cheekfrills has an easy return policy, for care-free shopping. We accept all returns within 28 days, starting from the day you receive your order. Returned items must be in their original condition including their packaging, tags and must be unwashed, unworn and unaltered in any way. Unfortunately, the cost of returns is not covered by Cheekfrills.
You will have received a returns form with your order - please fill this in and return your item to the address stated on the returns form. Take your parcel into any post office - Don’t forget to keep your proof of postage until your return has been processed. Should you for any reason not have received a returns form with your order, please email us at hello@cheekfrills.com
If you are not satisfied with your order you may wish to return items. Your refund will be credited to the original purchaser's payment card or PayPal account within 10 days after we’ve received your package. During sale periods this might take longer. Unfortunately, it is not possible to exchange items.
If you have any problems or need help with your returns please contact returns@cheekfrills.com
What items are returnable?
You can return your items within 28 days of receipt of your shipment
Non-refundable Items:
- Personalized items
- E-Gift Cards/Keepsake Gift Cards
- Worn or laundered garments/garments with hangtags removed (Tip: to ensure proper hygiene, please wear your own underwear beneath the try-on item. Also, please avoid wearing perfume or deodorant as these can leave marks or scents, which may make the item non-returnable.)
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If the return is approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.
International Returns
Unfortunately, the cost of international returns is not covered by Cheekfrills. If returning from outside the UK, we recommend you use a trusted courier service with a track and trace code. If parcels get lost during transport without having a track and trace code Cheekfrills is not responsible for any losses.
Please repackage the items to be returned and send to the below address:
Cheekfrills Returns,
RH&D Storage
2 Ledson Rd,
Wythenshawe,
Manchester
M23 9GP